Our Fresh Flowers Guarantee & Returns Policies

Our Commitment to Fresh Flowers in Nunhead

At Nunhead Florist, we are dedicated to providing the very best in fresh flowers to households and businesses across Nunhead and the surrounding area. As a trusted local florist, we take great pride in every bouquet and arrangement that leaves our shop, and your complete satisfaction is at the heart of everything we do.

Damaged-on-Arrival Policy

If your floral order arrives damaged or in less than perfect condition, please inform us as soon as you can after delivery. Report any visible damage within 24 hours of receipt. To help us resolve your issue quickly, we may request a photo of the damaged flowers or packaging. Our team will assess your claim promptly and work with you to find an acceptable solution, whether that be a refund or a replacement arrangement.

Freshness Window

Nunhead Florist guarantees the freshness of our flowers. All blooms are carefully selected, prepared, and delivered at peak condition. We guarantee that our fresh flowers will remain vibrant for a minimum of five days from delivery, provided proper care is taken (details of which are included with every order). If, despite following the care instructions, your flowers fail to meet our freshness promise within this window, please contact us promptly. We will investigate every freshness claim sincerely as part of our commitment to high standards in Nunhead.

Refund and Replacement Options

Your satisfaction is our priority. If your order is damaged on arrival or falls outside our freshness guarantee, Nunhead Florist offers the following options:

• Replacement Flowers: We can arrange for a fresh bouquet to be delivered to you, at no extra charge.
• Refund: If a replacement is not suitable or preferred, a full or partial refund may be offered to the original payment method, based on the nature of the issue.

Refunds and replacements will be processed as swiftly as possible upon verification of your claim. Please retain your order details and any relevant photos to help us resolve your case efficiently.

How to Make a Complaint

We believe in open communication and fair resolution. If you have a complaint about any aspect of our products or service, please let us know. Our team listens carefully to every customer and is committed to resolving concerns in a polite and timely manner.

• Provide us with details of your complaint, including your order number and description of your concern.
• We aim to acknowledge all complaints within one working day.
• An experienced member of our team will thoroughly investigate and respond with a proposed resolution as swiftly as possible.

Your feedback helps us improve our service for all Nunhead customers, and we value every opportunity to make things right.

Trusted Florist for the Nunhead Community

Nunhead Florist is proud to serve local residents and businesses with reliable, quality floral arrangements and customer care. Every order is handled with attention and respect, reflecting our reputation as Nunhead’s trusted neighbourhood florist. Thank you for choosing us and for giving us the opportunity to deliver beauty and freshness to your door.